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Orders shall be processed within a period not exceeding 72 hours, with the exception of peak seasons, such as Black Friday, during which the processing time may extend up to five business days. We understand the value of timely delivery, and we thank you for your patience as we diligently prepare your order for shipment.
Shipping Times
The shipment dates and lead times for your order may vary depending on the availability of the products. Our website features live inventory updates for most products. However, please be advised that some products may not be immediately available. If you have any inquiries regarding the availability of a specific product, please do not hesitate to contact our office to discuss lead times. By completing payment, you acknowledge and accept the terms and conditions outlined in our website. Please note that stock availability is subject to change on a daily basis and orders are fulfilled on a first-come, first-served basis. Additionally, certain brands may be experiencing significant delays, kindly contact us for further information.
Returns
We accept returns within 30 days of the original purchase date and offer store credit as the sole form of reimbursement. A 20% restocking fee will be applied to all returns. The returned product must be in its original packaging, unused and uninstalled. Please note that shipping and handling charges are non-refundable and return shipping charges are the responsibility of the customer. A fee for repackaging may apply if the original packaging is not suitable for resale. Special orders, tuners, and custom parts are not eligible for return
Cancellations
Once an order for custom parts has been placed, it cannot be canceled. Orders that are canceled may be subject to a 15% cancellation fee. All returns must be pre-authorized by Motorsports Pro and be accompanied by a Return Goods Authorization (RGA) number. Refunds will be processed within 48 hours of receipt of the product, provided it is in its original condition. Refunds will be issued to the original payment method or by check. Please allow up to 7 business days for any store credit to be reflected on your account.
Website Errors
In the event that a product is listed at an incorrect price due to an error in typography, photography, technical error, or pricing information received from our suppliers, Motorsports Pro reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Payment processing
Yes it is.
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: ella-3.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
